Please feel free to contact us if you have any further problems.

I logged in at (www.nielsen.com) and it said my account was disabled! Why?

How do I cancel my panel membership?

I am clicking on the link to take me to the survey and it did not work. How can I access the survey?

Q. I logged in at (www.nielsen.com) and it said my account was disabled! Why?
A. The Your Voice panel has its own website. Please try the following address: http://www.yourvoice.com.hk

Q. How do I cancel my Your Voice Online Panel membership?
A. To cancel your membership, log into the members area of the website, go to the 'My Details' page and click on the link 'Resign as a panelist'.  Note that when you resign all your existing e-points are terminated.

Q. I am clicking on the link to take me to the survey and it did not work.  How can I access the survey?
A. To check all the surveys you have been invited to, log-on to the members area of the Your Voice site and go to the  'My Surveys' page.  However it is possible that the survey opened in the background – please check all the browser windows you have open to see if the survey loaded in one of them. Another possibility is that you are having a temporary problem with your internet connection, or our server is temporarily down. If the link does seem to be broken, please do advise us using Contact Us and please be sure to include the link (or preferably the whole invitation email) so that we can more easily help you with your problem.